Frequently Asked Questions
Answers to common questions about working with TrueSupport.
What is TrueSupport?
TrueSupport is a support and consulting team for L.easy, the IFRS 16 leasing tool also known as innosys for Leasing. We help finance teams keep their lease accounting reliable and compliant.
How do I contact TrueSupport?
The fastest ways to reach us are email at info@true-support.de or phone at +49 069 90720491. You can also use the form on our Contact page.
What services does TrueSupport offer?
Application maintenance for L.easy, on-demand technical support, and consulting on IFRS 16 lease accounting, calculations and reporting. See our Services page for details.
Who will actually help me?
Our team spans software development, DevOps, tax advisory, audit and legal — so questions are handled by people who understand both the platform and the accounting standard behind it. Meet the team here.
How quickly can I expect a response?
We aim to respond to every inquiry as quickly as possible. Response times depend on the nature of the request — for anything urgent, calling us directly is the fastest route.
Is pricing transparent?
Yes. We'll walk through scope and cost with you upfront before any work begins — no hidden fees.
Still have a question?
Reach out and we'll get back to you directly.